Refund Policy
Clear guidelines for refunds and our commitment to fair financial practices
Overview
At variontaleza, we understand that financial education investments require careful consideration. Our refund policy reflects our commitment to transparency and fairness while protecting both our students and the educational resources we provide.
We've designed this policy to be straightforward—no hidden clauses or complicated procedures. Whether you're exploring our foundational courses or advanced financial literacy programs, you should feel confident about your investment in learning.
Refund Eligibility Criteria
Refunds are available under specific circumstances that ensure fair access to education while maintaining program integrity:
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Course Withdrawal Period
Full refund available within 14 days of course enrollment, provided less than 25% of course materials have been accessed or downloaded.
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Technical Issues
Refunds processed when persistent technical problems prevent course access, documented through our support system over a 7-day period.
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Course Cancellation
Immediate full refund if variontaleza cancels or significantly alters course content within the first 30 days of your enrollment.
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Duplicate Purchases
Automatic refund for accidental duplicate enrollments when reported within 48 hours of the second purchase.
Step-by-Step Refund Process
Submit Request
Email info@variontaleza.com with your enrollment details, reason for refund, and any supporting documentation. Include your full name and course registration number.
Initial Review
Our team reviews your request within 2 business days, verifying eligibility criteria and course access records. You'll receive confirmation of receipt and expected timeline.
Decision Communication
Within 5 business days, we'll notify you of our decision via email, including detailed explanation and next steps if approved.
Processing & Payment
Approved refunds are processed immediately, with funds returned using your original payment method according to the timeframes outlined below.
Payment Processing Timeframes
Processing times vary by payment method and are generally consistent with industry standards:
Credit Cards
Visa, Mastercard, American Express
PayPal
Direct to PayPal balance or linked account
Bank Transfer
Australian banking system processing
Debit Cards
Fastest processing method available
Important Refund Conditions
- Refunds are not available for courses completed beyond 25% of total content access
- Downloaded materials, certificates, and course completions void refund eligibility
- Promotional pricing and discount codes may affect refund calculations
- Group enrollments and corporate packages follow separate refund procedures
- Currency conversion fees are non-refundable for international transactions
- Course bundles require individual course evaluation for partial refunds
Need Refund Assistance?
Our support team is available to help with refund questions, technical issues, or policy clarifications. We aim to respond to all inquiries within 24 hours during business days.